Service & Support

Full Lifecycle Services

Zhongding aims to provide comprehensive one-stop services. With years of EPC experience, we offer complete services to ensure sufficiency of your investment. Our engineers and technicians are always ready to provide the following services.

Pre-sales Service

Investment Analysis – Our professional team conducts pre-investment analysis from aspects including overall plant planning, market analysis, resource sharing and product application, suggestions will be provided accordingly. This helps optimize solutions scientifically and rationally, thus reduce unnecessary risk and ensure investment return.

Sales Service

• Fast Delivery - Advanced manufacturing capabilities, comprehensive supply chain, quality assurance, and warehousing logistics system ensure safe and timely delivery.
• Efficient Construction - Professional installation engineers and strong technical team ensure efficient installation and commissioning.
• Commissioning - Experienced team guarantees successful commissioning and standard production

After-sales Service

• Training Services - Zhongding is responsible for providing systematic and multi-faceted training services to ensure smooth operation by customer’s personnel. The main training contents include: process formulas, equipment operation regulations, safety regulations, product quality control, basic equipment maintenance, etc.
• On-site Service - Zhongding's entire production line is highly intelligent, enabling remote monitoring and operation. All real-time data can be recorded, helping to quickly solve production issues. With a dedicated team consisting of about 100 technicians, 24-hour rapid response service is provided. We promises to dispatch technical personnel on-site quickly if needed (you need to provide corresponding travel expenses).
  All these regular maintenance and emergency services aim to maintain continuous high-quality operation. We believe our team can solve any issues that arise during the operation, allowing your factory to return to normal operation as quickly as possible. For more supports, please contact us at any time.
• Upgrade Service - Zhongding's production line is highly standardized, thus able to provide equipment control system upgrades.
• Installation and Commissioning
  During installation and commissioning phase, we’ll send experts and technicians for technical guidance and to handle manufacturing-related technical issues within a deadline required by customer. On-site training is also provided for customer’s technical personnel and workers.
  Our team will strictly follow regulations, control installation quality according to process requirements and installation procedures, ensuring installation accuracy and commissioning qualification.
  We provide on-site services such as installation guidance to ensure equipment’s normal operation.
• Warranty
  Within the warranty period
  If quality issues arise within the warranty period, we will provide three guarantees according to our contract agreement. Upon customer’s demand, our team will be dispatched to the site to handle issues. They will return only after the equipment is restored to normal condition. All expenses incurred will be borne by the us. If equipment damage is caused by improper storage or use, we will also actively help solving the problem, but the resulting expenses will be borne by customer.
  Beyond the warranty period
  If equipment failure occurs after long-term operation and the customer cannot resolve it themselves, our team can be dispatched to the site for assistance upon demand. All expenses will be borne by customer.
• We have an adequate inventory of common spare parts (different spare parts and wear parts are provided according to the project plan) to ensure smooth operation of the project.